Terms and Conditions

TERMS AND CONDITIONS FOR TRUSTED AUTHORITY AI

Effective Date: 6 June 2025

Last Updated: 6 June 2025

1. Introduction and Acceptance

Welcome to Trusted Authority AI (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website TrustedAuthorityAI.com (the “Site”) and our AI automation services (collectively, the “Services”).

By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or Services.

2. Definitions

“Client” or “you” refers to any individual or entity using our Site or Services
“Services” includes our AI automation consulting, implementation, and related services
“Content” refers to all text, images, videos, software, and other materials on our Site
“Intellectual Property” includes all copyrights, trademarks, patents, and proprietary information

3. Services Description

Trusted Authority AI provides AI automation services including but not limited to:

AI strategy consulting and planning
Custom AI solution development and implementation
Process automation and optimization
AI integration and system deployment
Training and support services
Ongoing maintenance and optimization

Specific service details, deliverables, timelines, and pricing are outlined in separate service agreements or statements of work.

4. Use of Website

4.1 Permitted Use

You may use our Site for lawful purposes only, including:

Researching our services and capabilities
Contacting us for business inquiries
Accessing educational content and resources
Reviewing case studies and testimonials

4.2 Prohibited Use

You may not use our Site to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful, threatening, or offensive content
Attempt to gain unauthorized access to our systems
Interfere with Site functionality or security
Use automated tools to scrape or download content
Impersonate Trusted Authority AI or our representatives

5. Service Terms

5.1 Service Agreements

Specific terms for AI automation services are governed by separate written agreements, which may include:

Statements of Work (SOW)
Master Service Agreements (MSA)
Non-Disclosure Agreements (NDA)
Data Processing Agreements (DPA)

5.2 Service Delivery

Services are delivered according to agreed-upon specifications and timelines
Client cooperation and timely provision of required information is essential
Changes to project scope may result in additional costs and timeline adjustments
We reserve the right to subcontract portions of work to qualified third parties

5.3 Client Responsibilities

Clients are responsible for:

Providing accurate and complete information
Ensuring necessary permissions and approvals
Maintaining appropriate IT infrastructure and security
Training staff on implemented AI solutions
Complying with applicable laws and regulations

6. Payment Terms

6.1 Fees and Payment

Service fees are as specified in individual service agreements
Payment terms are typically net 30 days unless otherwise specified
Late payments may incur interest charges and collection costs
All fees are exclusive of applicable taxes

6.2 Refund Policy

Refunds are handled according to specific service agreements
Work completed in good faith is generally not refundable
Disputes should be raised promptly and in writing
Refund determinations are made at our discretion

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content on our Site and proprietary methodologies used in our Services remain our exclusive property, including:

Website design, text, graphics, and multimedia content
Proprietary AI algorithms and methodologies
Training materials and documentation
Trademarks, service marks, and logos

7.2 Client Intellectual Property

We respect client intellectual property rights
Client data and proprietary information remain client property
We may use anonymized client data for service improvement and benchmarking
Specific IP arrangements are detailed in service agreements

7.3 Developed Solutions

Custom AI solutions developed for clients are governed by specific agreements
Licensing and ownership terms vary based on service type and agreement
General methodologies and know-how remain our property

8. Data Protection and Privacy

8.1 Data Processing

We process client data only as necessary to deliver Services
Data protection terms are detailed in our Privacy Policy and Data Processing Agreements
We implement appropriate technical and organizational security measures
International data transfers comply with applicable privacy laws

8.2 Confidentiality

We maintain strict confidentiality of client information
Non-disclosure obligations survive termination of agreements
Confidential information is protected according to industry standards

9. Warranties and Disclaimers

9.1 Service Warranties

We warrant that our Services will be performed:

In a professional and workmanlike manner
By qualified personnel with appropriate expertise
In accordance with agreed specifications and industry standards

9.2 Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW:

NO GUARANTEE OF RESULTS: We do not guarantee specific business outcomes, cost savings, or performance improvements
AS-IS BASIS: Our Site is provided on an “as-is” and “as-available” basis
NO WARRANTIES: We disclaim all implied warranties including merchantability and fitness for a particular purpose
THIRD-PARTY SERVICES: We are not responsible for third-party services, software, or systems

10. Limitation of Liability

10.1 Liability Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability is limited to the fees paid for the specific Services giving rise to the claim
We are not liable for indirect, incidental, consequential, or punitive damages
We are not liable for business interruption, lost profits, or data loss
These limitations apply regardless of the legal theory of liability

10.2 Exceptions

Liability limitations do not apply to:

Gross negligence or willful misconduct
Breach of confidentiality obligations
Intellectual property infringement
Matters that cannot be limited by law

11. Indemnification

You agree to indemnify and hold harmless Trusted Authority AI from any claims, damages, or expenses arising from:

Your breach of these Terms
Your misuse of our Services or Site
Your violation of applicable laws
Your infringement of third-party rights

12. Term and Termination

12.1 Term

These Terms remain in effect while you use our Site or Services.

12.2 Termination Rights

Either party may terminate service agreements according to their terms
We may suspend or terminate Site access for Terms violations
Termination does not affect accrued rights and obligations

12.3 Survival

The following provisions survive termination:

Intellectual property rights
Confidentiality obligations
Payment obligations
Limitation of liability
Indemnification

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of [Insert State/Jurisdiction], without regard to conflict of law principles.

13.2 Dispute Resolution Process

Direct Negotiation: Disputes should first be addressed through good faith negotiation
Mediation: Unresolved disputes may be submitted to mediation
Arbitration: Final disputes may be resolved through binding arbitration [if applicable]
Jurisdiction: Courts of [Insert Jurisdiction] have exclusive jurisdiction

14. Cookies Policy

14.1 What Are Cookies

Cookies are small text files stored on your device when you visit our Site. They help us provide better user experience and analyze Site usage.

14.2 Types of Cookies We Use

Essential Cookies

Purpose: Enable basic Site functionality
Examples: Session management, security features, load balancing
Legal Basis: Legitimate interest (necessary for Site operation)
Duration: Session-based or until you clear your browser

Analytics Cookies

Purpose: Help us understand how visitors use our Site
Examples: Google Analytics, page view tracking, user behavior analysis
Legal Basis: Consent (where required) or legitimate interest
Duration: Typically 2 years
Third Parties: Google Analytics, other analytics providers

Marketing Cookies

Purpose: Enable targeted advertising and marketing campaigns
Examples: Facebook Pixel, Google Ads tracking, retargeting pixels
Legal Basis: Consent
Duration: Varies (typically 30 days to 2 years)
Third Parties: Facebook, Google, LinkedIn, other advertising platforms

Functional Cookies

Purpose: Remember your preferences and provide enhanced features
Examples: Language preferences, form auto-fill, chat functionality
Legal Basis: Legitimate interest or consent
Duration: Varies based on function

14.3 Cookie Management

Browser Controls

You can control cookies through your browser settings:

Chrome: Settings > Privacy and Security > Cookies and other site data
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Site permissions > Cookies and site data

Cookie Consent

We obtain appropriate consent for non-essential cookies where required by law
You can withdraw consent at any time through our cookie preference center
Essential cookies cannot be disabled as they are necessary for Site functionality

Opt-Out Links

You can opt out of specific tracking services:

Google Analytics: Google Analytics Opt-out
Facebook: Ad preferences in your Facebook account
Other services: Check respective privacy policies for opt-out procedures

14.4 Third-Party Cookies

Our Site may use third-party services that place cookies:

Analytics providers: Google Analytics, Adobe Analytics
Advertising networks: Google Ads, Facebook, LinkedIn
Social media: Social sharing buttons and embedded content
Support tools: Chat widgets, help desk systems

We are not responsible for third-party cookies. Please review their respective privacy policies.

14.5 Cookie Updates

We may update our cookie usage from time to time. Significant changes will be communicated through:

Updates to this Cookies Policy
Site notifications or banners
Email notifications to registered users

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Trusted Authority AI.

15.2 Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on our Site with an updated effective date. Continued use after changes constitutes acceptance.

15.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.4 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

15.5 Assignment

We may assign these Terms without notice. You may not assign your rights or obligations without our written consent.

15.6 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

16. Contact Information

For questions about these Terms and Conditions or our Services, please contact us:

Trusted Authority AI – “AI Automation Solutions You Can Trust” – “AI Automation Experts, Trusted Advisors, Proven Results”

Email: contact@trustedauthorityai.com

Phone: +66 063 079 5310

Address: We are a GLOBAL TECHNOLOGY BUSINESS.

We have Team Members in many Countries around the World.

We use Technology to Connect all of our Team Members so that they can Collaborate and Work Together.

We use Technology to Connect to all of our Clients.

We DO NOT have a Single Physical Address.

For Technical Support: contact@trustedauthorityai.com

For Legal Inquiries: contact@trustedauthorityai.com

Acknowledgment

By using our Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including our Cookies Policy. If you have any questions, please contact us before using our Services.

These Terms and Conditions are designed to protect both Trusted Authority AI and our clients while ensuring transparency in our business relationship.

Please consult with legal counsel to ensure these terms meet your specific needs and comply with applicable laws in your jurisdiction.